Banks, retailers and credit card companies all use call centers to provide services. Those call centers represent one of the most attractive targets for fraud attacks. While online security has been a top priority for organizations over the past decade, the phone channel has not seen similar innovation.
Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job. At a Manila mall one day, she spotted a booth advertising a free call-center training program. She signed up and eventually landed a job, Bloomberg Markets magazine will report in its November issue.
Read more...While business process outsourcing (BPO) will continue to drive the office space sector, non-BPO operations like front office, regional headquarters, and brick and mortar headquarter offices are beginning to locate in the Philippines, citing competitive costs. Eighty to 90% of the 700,000 square meters (sqm) on stock this year are for BPO operations, but the country is well-positioned to be the site in 2016 for the Association of Southeast Asian Nations (ASEAN) headquarters as the economies of the region integrate next year.
Read more...The ASEAN Integration is just around the corner. Yet, many of the 600 million people in the ten ASEAN countries don't fully understand what it is or how it will impact their lives starting January 1, 2016.