Blog

Call Center Structure

A call center usually consists of various modules. These are, first and foremost, the tools for inbound and outbound calling. Read more...

Russian market of outsourced call centers. Leaders choose NODA

According to iKS-Consulting, since 2014 the growth rate of outsourced services market in Russia has been decreasing: e.g. in 2015, the volume of such services shrunk by 5%. Read more...

Automatic Call Distribution: How it works in Noda

Inbound call distribution (call routing) is а vital function for any contact center platform. Read more...

Noda Contact Center: Call Center Software

Noda Contact Center is an all-in-one software platform for corporate and outsourced call centers. Read more...

Outsourced or In-house? Choosing a call center solution

What is more feasible - to purchase and install an in-house call center, or outsource the services of one? Read more...

Measuring agents' performance. Reports, KPIs, and motivation

In this blog post, we review tools for assessing the performance of call center agents handling inbound and outbound calls. Read more...

Cloud call center: Benefits and payoffs

When considering automation of your call center, you can either opt for a SaaS (cloud) solution, or use your own servers to deploy the platform. Read more...

Motivating call center agents

Contact centers all around the world face one and the same problem: high employee turnover. Read more...

Automated outbound calling campaigns in Noda Contact Center

Companies that have contact databases use outbound calling to attract new clients, boost sales, and explore markets. Read more...

Call Center Software. The Leading Solution on the Market

Call Center Software. The Leading Solution on the Market Read more...

Going Omni-Channel and Beyond

Today’s customers tend to perceive a company’s services as a whole. For a customer, a service and all communications around it mean a single end-to-end process, and businesses have to integrate into this paradigm. Read more...

Improving Efficiency of the Contact Center

The main goal of any contact center is to ensure high quality of customer services and rapid handling of customer contacts. There is a range of tools and activities for improving the quality of contact center services that should be applied by every savvy manager. Read more...

Processing Phone Calls. Conversation Scripts

The following post is to give a general understanding of how an operator can handle external calls, both inbound and outbound, with the help of Noda SoftPhone. Read more...

7 Steps To Improving Your Call Center Quality Assurance

The first and foremost goal of any call center is to solve the customer’s problem quickly and efficiently. There are various ways of enhancing your call center’s. Read more...

Omni-Channel Call Center Software Solution

If you are at the stage of choosing technological solutions, or considering ways to improve your omni-channel services, you might be interested learn about NODA Read more...

Call Center Scams in Banking Sector Is on Rise

Banks, retailers and credit card companies all use call centers to provide services. Those call centers represent one of the most attractive targets for fraud attacks. While online security has been a top priority for organizations over the past decade, the phone channel has not seen similar innovation.

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Call centers are imposing a new form of colonialism

The outsourcing of call center work to developing countries by Western companies has become a huge business. For many, it represents a positive force of globalization, bringing not only cost benefits to the West but also employment and career opportunities to the developing world.
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Philippines’ Rise as Call-Center Nation Lures Expats Home

Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job. At a Manila mall one day, she spotted a booth advertising a free call-center training program. She signed up and eventually landed a job, Bloomberg Markets magazine will report in its November issue.

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More non-BPO operations favor the Philippines

While business process outsourcing (BPO) will continue to drive the office space sector, non-BPO operations like front office, regional headquarters, and brick and mortar headquarter offices are beginning to locate in the Philippines, citing competitive costs. Eighty to 90% of the 700,000 square meters (sqm) on stock this year are for BPO operations, but the country is well-positioned to be the site in 2016 for the Association of Southeast Asian Nations (ASEAN) headquarters as the economies of the region integrate next year.

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Career opportunities in the ASEAN integration

The ASEAN Integration is just around the corner. Yet, many of the 600 million people in the ten ASEAN countries don't fully understand what it is or how it will impact their lives starting January 1, 2016.


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