Banking and finance institutions have always paid particular attention to the development of their contact centers. However, a number of studies have shown that callers to banks can wait up to 8 minutes before getting in touch with an operator.
The Noda Interaction Platforms group will talk about their study on the availability of Philippine bank call centers. The survey they conducted will be valuable to bank marketing services that want to increase the level of customer management.
Please confirm you attendance by replying to this email or call Marilyn or Ann at 643-3887.