June 13: Five Steps to Improve Efficiency of BFSI Contact Center


June 13: Five Steps to Improve Efficiency of BFSI Contact Center

The Banking, Financial Services and Insurance (BFSI) sector in contact centers industry has always been competitive. With competition stiff and customers demanding, banks are constantly pushed to stay a step ahead when it comes to satisfying customers and reducing operational costs. We are pleased to invite you to join Noda for the "Rising Efficiency of Your BFSI Contact Center" Workshop, where we announce presentations of leading BFSI professionals. Together they will share their unique experience in the creation of biggest call centers in BFSI; and how Noda’s all-in-one technology can benefit and maximize call center's efficiency. 


More specifically, we will show you how we can help efficiently organize processes of call centers in BFSI, in 5 steps: 

1. Hot Lines 
2. Customer care 
3. Consultancy on Banks products and services, Cross-selling and upselling 
4. Collection 
5. Customer retention & recovery, customer satisfaction 

We will likewise make an extended demonstration of the Noda Contact Centers solution from which you will know:  
  • How to raise Reliability and Redundancy of call centers in BFSI? 
  • How to maintain Security of customers’ data?
  • Single window or integrated agent's workplace? Why it is important to let your agents to have an access for managing calls and scripts;
  • How to improve Customer Experience?
  • How to organize Quality Monitoring
  • How to use Varied channels of communication?

Participation is free; to confirm your attendance, please click to register.

Date: June 13, 2013 (Thursday) 
Venue: TBC
Time: 12.00 - 4.00 pm 

Contact person: Sergey Kornilov            
Email address: 
skornilov@nodacontact.com

Noda's Regional Representative: Slava Varlamov 
Email address: 
svarlamov@nodacontact.com

 

 



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