June 13: Five Steps to Improve Efficiency of BFSI Contact Center
June 13: Five Steps to Improve Efficiency of BFSI Contact Center
The Banking, Financial Services and Insurance (BFSI) sector in contact centers industry has always been competitive. With competition stiff and customers demanding, banks are constantly pushed to stay a step ahead when it comes to satisfying customers and reducing operational costs. We are pleased to invite you to join Noda for the "Rising Efficiency of Your BFSI Contact Center" Workshop, where we announce presentations of leading BFSI professionals. Together they will share their unique experience in the creation of biggest call centers in BFSI; and how Noda’s all-in-one technology can benefit and maximize call center's efficiency.
More specifically, we will show you how we can help efficiently organize processes of call centers in BFSI, in 5 steps:
1. Hot Lines
2. Customer care
3. Consultancy on Banks products and services, Cross-selling and upselling