June 13: Five Steps to Improve Efficiency of BFSI Contact Center

The Banking, Financial Services and Insurance (BFSI) sector in contact centers industry has always been competitive. With competition stiff and customers demanding, banks are constantly pushed to stay a step ahead when it comes to satisfying customers and reducing operational costs. We are pleased to invite you to join Noda for the "Rising Efficiency of Your BFSI Contact Center" Workshop, where we announce presentations of leading BFSI professionals. Together they will share their unique experience in the creation of biggest call centers in BFSI; and how Noda’s all-in-one technology can benefit and maximize call center's efficiency. 

1. Hot Lines 

2. Customer care 

3. Consultancy on Banks products and services, Cross-selling and upselling 

4. Collection 

5. Customer retention & recovery, customer satisfaction 

• How to raise Reliability and Redundancy of call centers in BFSI? 
• How to maintain Security of customers’ data?
• Single window or integrated agent's workplace? Why it is important to let your agents to have an access for managing calls and scripts;
• How to improve Customer Experience?
• How to organize Quality Monitoring
• How to use Varied channels of communication?