History

• 2015-2016 Noda Contact Center was included in Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide both years. Noda replaces AVAYA in Inter RAO Group – the leading company in the Russian energy export and import industries. Launching new products: Noda WFM and Noda Omni-Channel. Four wins at the Crystal Headset® (2015, 2016) - two of them as Best Product for Contact Centers and Best Application of Technology. Noda offices opened in Australia and Germany.

• 2013–2014 The first project implemented in the Philippines, the Magellan Solutions call center, now uses Noda Contact Center to serve its customers worldwide. Noda Interaction Platform signed a number of partnership agreements with leading system integrators, including T.I.M., Jebesen & Jessen, and others, while the company’s solution won the Chrystal Handset as the best implementation in 2014 among call centers in Eastern Europe at Call Center World 2014, an international exhibition.

• 2012 Noda Contact Center (below NCC) solution has been recognized as the Best Product of 2012 for the call centers in Eastern Europe countries at the international exhibition “Call Center World 2012”. Having gained recognition in Eastern Europe and Central Asia countries, Noda is pleased to offer its solution in the Asia-Pacific region.

• 2011 New version (6.0) of NCC increases the scalability of the call center agents up to 1000+ places. Now NCC provides an opportunity to launch new campaigns in the call center within 20 minutes without the involvement of programmers. A Mac OS workplace appears.

• 2010 Noda continues to implement major projects in Eastern Europe and Central Asia. According to The National Association of Call Centers (NACC), Noda is the leader among Russian competitors – 46% of workplaces in call centers in Russia, based on Russian-made products, exploit Noda solutions. Russian magazine LAN awarded the honorary title “Breakthrough of 2010” to the NCC.

• 2009 New version of NCC includes functionality of voice enabled IVR using speech recognition, text-to-speech and biometric verification by voice. Workplaces of agents and supervisors can now work with Linux OS. NCC has been recognized as “Best product of the Year” for the call centers, Softool.

• 2008 Noda implemented the largest project in Russia, the launch of “Tele-Kurs” call center with capacity of 900+ workplaces. “Tele-Kurs” call center is adapted for visually impaired agents. Noda takes the leading place in 2008 in terms of completed call center projects among all Russian vendors (Cnews review).

• 2007 The reliability and fault tolerance of NCC solution has been improved. Now, the solution provides a 99.99% MTBF. The solution is scalable to 300+ agent's workplaces.

• 2005-2006 Noda launches special edition for BPO (business process outsourcing) call centers. The product includes IP call center and Business System, support SIP protocol, OLAP reporting, predictive mode for outbound calls. The solution provides the possibility of the establishment of multi-site call centers. Due to Web interface, agent's workplace in the call center can be arranged wherever there is a telephone and the Internet.

• 2004 The new NCC version supports automatic call distribution (ACD), the ability to create agent' scripts and the module for calls distribution.

• 2003 The new version of Noda solution includes a PBX system, and system of work with clients which features interfaces for integration with the CRM systems. The solution allows distributing calls based on information about the telephone numbers, it is now possible to record telephone conversations. Also the product now includes an interactive voice response (IVR), fax server and voice mail and conferencing tools.

• 2001 Noda begins developing VoIP solution based on H.323 protocol to handle a large number of telephone calls in call centers.