Workshop (November 13): Rising Efficiency of Your BPO Call Center

We are pleased to invite you to join Noda for the "Rising Efficiency of Your BPO Call Center" Workshop. 

Date: November 13, 2012 (Tuesday)
Venue: 2nd Floor, Dasmarinas Room, Hotel Intercontinental Manila, Philippines
Time: 12.00 - 4.00 pm 

Participation is free, to confirm your attendance, please click to register 

In this event, you will meet Noda co-founder and CTO Anton Patrushev; Noda Regional Representative in the Philippines, Slava Varlamov; and Noda Product Manager Alexey Gusev. Together they will share their unique experience in the creation of biggest call centers; and how their all-in-one technology can benefit and maximize call center's business efficiency. 

More specifically, we will show you how we can help efficiently organize processes of BPO call centers, particularly on:

• Telemarketing and Cold sales 
• Customer care and Help Desk 
• Questionnaires 
• Cross-selling, up-selling, customer recovery 

We will likewise make an extended demonstration of the Noda Contact Centers solution from which you will know: 

1. How to manage call centers projects from beginning to end. You will see how to start a new project for less than 20 minutes. 
2. How to offer your customer tools that will allow him to manage his call center; how to automatically build historical reports; and use back office to oversee statistics and manage work of your agents. 
3. How to make managerial decisions on the basis of dynamic facts: real-time reports on key parameters and KPI. 
4. Single window or Integrated agent's workplace. Why it is important to let your agents to have an access for managing calls and scripts; allow them to use information systems (CRM, Billing, Help Desk) and statistics.

Contact person: Sergey Kornilov 
Email address: skornilov@nodacontact.com 

Noda's Regional Representative: Slava Varlamov
Email address: svarlamov@nodacontact.com