Noda Launched the Trade-In Program for New Customers

Call center platforms go out of date just like everything else as new and improved solutions are made available. What should you do if your platform is falling behind and not pulling its weight, all the while not offering the flexibility and functionality you need? After all, you already paid for the license, purchased the equipment, and trained your staff...

According to a report of the RBC.research marketing agency, Noda was tops among the three strongest performers in Eastern Europe and Central Asia in the number of projects carried out, showing record growth in market share of 9% to 13-22% year over year. The Russian software developer jumped from third in that indicator to a well-earned second-place tie with Cisco, who, on the other hand, lost ground in comparison with the last period (its share dropped from 25% to 22%) and switched places with Avaya (up 3%). NAUMEN built on that progress to become the most popular vendor among the heavy hitters providing solutions for outsourcing call centers.