Sweeping changes in the behavior of consumers are forcing call centers to begin transforming themselves so as not to lose clients. How can a company hold onto its clients and bring in new ones in this era of critical changes across the market? This is the main question leading experts and practitioners from the contact center industry will consider at the forum.
Section 1—BPO Talks: Live Panel Discussion (with TV broadcast)
The forum will host a filming of the next BPO Talks, where professionals from the contact center industry and state officials will jointly discuss the following burning questions:
Become a participant in the next release of BPO Talks!
The event forum is built to include the active participation of the viewers during the panel discussion. The organizers have a special prize set aside for each question from the audience.
Representatives of CCAP, IBPAP, the Department of Education, and the Department of Trade and Industry have been invited to participate in the forum, as well as representatives of international outsourced contact centers and analysts from Gartner and Frost & Sullivan.
Section 2—From Theory to Practice: How Do We React to New Challenges?
As per tradition, the second part of the forum will see Noda experts, representatives of system integrators, and invited experts give presentations.