This year Noda has become the Exclusive Sponsor of the General Membership Meeting 2013, the premier industry event that gathers around 40 call center professionals. GMM is an excellent platform that brings CCAP members together. During GMM Andrey Zaitsev gladly agreed to share his experience with CCAP members focusing on the latest contact centers industry trends both local and international
Important: Andrey Zaitsev highlights that call centers managers are interested in "All-in-one" solutions
Managers also tend to pay attention to the blending of inbound and outbound projects and combined statistics out of the box.