Four Times Around the World: Trends in Call Centers Automation

Last year Noda's CEO Andrey Zaitsev spent more than four weeks in jets on his business trips across APAC. He met representatives of 9 contact centers associations, got the latest industry news from managers of 26 companies system integrators and 50 contact centers

This year Noda has become the Exclusive Sponsor of the General Membership Meeting 2013, the premier industry event that gathers around 40 call center professionals. GMM is an excellent platform that brings CCAP members together. During GMM Andrey Zaitsev gladly agreed to share his experience with CCAP members focusing on the latest contact centers industry trends both local and international

Important: Andrey Zaitsev highlights that call centers managers are interested in "All-in-one" solutions

Managers also tend to pay attention to the blending of inbound and outbound projects and combined statistics out of the box.

According to the Noda's experience hosted solutions are trending on the market. Other features for rising efficiency of call centers are tools for a rapid launch of new projects.

Please arrange a meeting with our regional representative to get the full presentation, including the one for GMM.

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