Noda Contact Center wins Best Product for Contact Centers in Russia and Eastern Europe

The members of the jury, recognized experts and industry leaders, evaluated Noda Contact Center’s results and achievements:

• An excellent, professional solution that has latched onto the right trend by developing quality management, a reporting system, and integration ability
• The best product and one that works well for a wide circle of companies, meets all needs to a T
• Yet another step taken by a great product, with great functionality, quality development, and an eye on client needs
• The product meets the main contact center needs—if I were about to open a contact center, I would be looking at this product, and that is why it gets my vote
• A great solution for automated call centers that RBK thinks is the future
• A really good product, or rather a new version of that product, impressive growth in market share over similar products

NODA’s leadership is indisputably proven by its two Crystal Headset wins as Best Product/Solution for Contact Centers in 2015 and 2012 (Product of the Year), though the proof does not stop there: the program has won a number of other awards for successful implementation and administration at companies scattered across varying industries.

Projects built on NODA technology that have won Crystal Headsets in 2014 and 2015:

• Teploenergo’s remote service center – Best Public Service Center in Government Agencies and the Utilities Sector (Crystal Headset, 2015)
• Noda Contact Center summary reporting technology at Teploenergo’s contact center – Best Application of Technology (Crystal Headset, 2015)
• NewContact’s contact center – Best Monitoring and Quality Control Team (Crystal Headset, 2015) • Astra Page and Sportmaster – Best Outsourcing Partner (Crystal Headset, 2015)
• All-inclusive automation of Moldtelecom, the Republic of Moldova’s national operator – Implementation/Integration Partner of the Year (Crystal Headset, 2014)
• Tyumen Oblast’s telephone service center – Best Public Service Center in Government Agencies and the Utilities Sector (Crystal Headset, 2014)
• Astra Page’s Telekarta project – Best Outsourcing Partner (Crystal Headset, 2014)