Noda Contact Center wins Best Product for Contact Centers in Russia and Eastern Europe

Noda Contact Center, software developed by NODA, a leading Russian developer, walked away with yet another win at the Crystal Headset®/CCG Call Center Awards 2015: the acknowledgement of the jury and a prestigious award as Best Product for Contact Centers.

The members of the jury, recognized experts and industry leaders, evaluated Noda Contact Center’s results and achievements:

  • An excellent, professional solution that has latched onto the right trend by developing quality management, a reporting system, and integration ability
  • The best product and one that works well for a wide circle of companies, meets all needs to a T
  • Yet another step taken by a great product, with great functionality, quality development, and an eye on client needs
  • The product meets the main contact center needs—if I were about to open a contact center, I would be looking at this product, and that is why it gets my vote
  • A great solution for automated call centers that RBK thinks is the future
  • A really good product, or rather a new version of that product, impressive growth in market share over similar products

NODA’s leadership is indisputably proven by its two Crystal Headset wins as Best Product/Solution for Contact Centers in 2015 and 2012 (Product of the Year), though the proof does not stop there: the program has won a number of other awards for successful implementation and administration at companies scattered across varying industries.

Projects built on NODA technology that have won Crystal Headsets in 2014 and 2015:

  • Teploenergo’s remote service center – Best Public Service Center in Government Agencies and the Utilities Sector (Crystal Headset, 2015)
  • Noda Contact Center summary reporting technology at Teploenergo’s contact center – Best Application of Technology (Crystal Headset, 2015)
  • NewContact’s contact center – Best Monitoring and Quality Control Team (Crystal Headset, 2015) • Astra Page and Sportmaster – Best Outsourcing Partner (Crystal Headset, 2015)
  • All-inclusive automation of Moldtelecom, the Republic of Moldova’s national operator – Implementation/Integration Partner of the Year (Crystal Headset, 2014)
  • Tyumen Oblast’s telephone service center – Best Public Service Center in Government Agencies and the Utilities Sector (Crystal Headset, 2014)
  • Astra Page’s Telekarta project – Best Outsourcing Partner (Crystal Headset, 2014)

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