ERA-GLONASS Emergency Contact Center using NODA technologies named Best Innovative Project of National Importance

The 112 Emergency Contact Center project, realized within the framework of developing the state-run ERA-GLONASS automated information system, has been highly appraised by the Russian IT community (Global CIO), which named it "Best Innovative Project of National Importance" in its Project of the Year - 2017 contest.

It is noteworthy that the contest is conducted by IT-directors themselves, who vote for projects online using a well-balanced project assessment methodology developed by industry experts and accepted by the IT community. According to the Global CIO website, in 2017 there were 242 projects submitted to the contest, with 182 projects accepted for voting. The projects were assesses as to their scale, complexity, and their significance for the IT industry.

Two NODA products have been used to create the new contact center: the Noda Contact Center communication platform and the Noda Business Process Management platform. The new 112 Emergency Contact Center has a 99.99% fault tolerance, and ensures real-time cooperation with all territorial bodies of the Ministry of the Interior of the Russian Federation.  The solution has been implemented at two facilities: in Moscow (cluster), and in Saint Petersburg (stand-by installation).

"The ERA-GLONASS system was put into full-scale operation in 2015. It is the first state-run system of emergency response offering free help and rescue services in case or road accidents, which has no world analogues, " says Roman Rulev, Head of the ERA-GLONASS Contact Center. "There are already 1.5 million vehicles registered in the system. As of today, we have taken and processed over 665,000 emergency calls, with 7,668 requiring the help of emergency response services. As the information on traffic accidents is delivered to emergency response services in a nick of time, all the road accident victims were provided with timely help. The average time of transferring information into the 112-System is less than 20 seconds. "

"Every year, NODA receives awards in various industry contests. In 2017, as many as two of our projects made it to the finals in the European Contact Centre and Customer Service Awards. NODA technologies used in the ERA-GLONASS Contact Center help to solve a vital problem - provide emergency help to traffic accident victims. This indeed is a prominent project of national importance, " noted Andrey Zaitsev, Head of Contact Center Department at NODA.

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