The bank, when choosing a platform for automating its contact center, considered solutions by some of the leading western vendors, as well as the one offered by Noda. In the end, OTP Group shareholders, following a meeting with Noda representatives held in the OTP Headquarters in Budapest, made their decision. The Noda Contact Center solution met the client's requirements to the fullest extent: the current version of the product offers about 90% of the necessary fuctions, and the other 10% are under development to be released with the next version. Moreover, Noda experts made a detailed preliminary study of the upcoming integration with some 10 systems of the bank.
Within the project, it is planned to implement practically all the functions available in the latest version of the Noda Contact Center platform, including:
According to the project schedule, the functional units of the system will be put into operation stage-by-stage. The core work on the project will have been completed by summer 2018.
Andrey Zaitsev, Director of Contact Center Department at Noda: "We offer an innovative product which comprises everything a contact center needs, including instruments for omni channel communication and a full-function WFM system. This is the reason many Russian companies are giving up costly foreign products in favor of our solution, thus cutting costs and expanding their potential for development and functionality of their contact centers. Our project for OTP Bank confirms, once again, that we are capable of competing favorably with the leading world manufacturers, not only in Russia, but also in Europe, where we are currently building a vast partnership network".