The conference was covering the best practices from the biggest in the region contact centers, vendors and system integrators. Industry leaders shared tips on how to manage contact centers; how to run successful inbound, outbound projects and manage people resources.
The conference wasn’t just about sharing and discussions about the nature of the industry but also served as a competition to the small, medium and large contact centers.
Important: Noda Interaction Platforms, the leading Russian software solutions developer, presented its unique solution the Noda Contact Center, which recently been implemented in the first call center in the Philippines Magellan Solutions.
Noda Contact Center solution allows reducing the operational and maintenance expenses and enables these centers to provide high quality service.
The event had surpassed the expectations of the attendees and can be described as the most valuable contact center conference an individual has ever attended.
It was a great experience to meet people who are working in the industry, who face similar challenges and who have come up with innovative solutions.