Noda Shared The Best Practices In Creating BFSI Contact Centers

BFSI stands for Banking, Financial Services and Insurance which is an industry term for contact centers that provide a range of services for this sector. Furthermore, BFSI sector has always been a competitive industry. With competition stiff and customers demanding, banks are constantly pushed to stay a step ahead when it comes to satisfying customers and reducing operational costs.

Noda Interaction Platforms, the leading developer of software solutions for call centers, has conducted event entitled “Five Steps to Improve Efficiency of your BFSI Contact Centers”. It was held at the Intercontinental Hotel in Makati City last June 13, 2013.

This was one of the largest events by Noda with nearly 105 participants Top-managers and IT-directors from biggest national BFSI companies such as Bank of the Philippines Islands, Philippine National Bank and Landbank of the Philippines. Noda experts shared BFSI and BPO cases in implementation of Noda Contact Center solution in largest companies; the demo of Noda Contact Center was also presented for the audience, which sparked high interest of call center executives.