The IQ Line outsourced call center has been a successful start-up, where the number of new work places increased from twenty to two hundred in the course of three months without losing even an hour’s work. At present, the call center is working on a 24/7/365 basis. The call center serves its customers round-the-clock, using advanced technologies: telecommunication, SMS, and online messengers. IQ Line provides the following services for its clients: hot line, service desk, telemarketing, research and questionnaire surveys, interactive voice response, and so on. This case describes the idiosyncrasies of bringing the IQ Line outsourced contact center into operation in 2009.