In-house

Creation of a multi-site call center of the global online reservation system based on the Noda Contact Center solution. As a result of the project Amadeus operators serve a total queue of calls, regardless of where they are located geographically. Due to this the speed of the calls processing has increased by 20%, waiting time for customers from various countries of the CIS and Central Asia has reduced.

Fasten is an international tech company offering transportation services. Their technology lets users order a car and driver with a single tap on their smartphone or by making a single call. Fasten is available in Russia, Kazakhstan, Ukraine, the US, and the Czech Republic under the brand names Fasten, RuTaxi, Red Taxi, Taxi Saturn, and Vezyet.

The SLC Motors Group is the leading car dealer in Siberia and Altai Krai. In 2011 the Group’s share of foreign car sales in the Novosibirsk market grew by more than 35%. The company offers sales as well as warranty and after-sales maintenance for Toyota, Lexus, Nissan, Audi, Porsche, Volvo, Ford, Mitsubishi, and Hyundai-made cars. SLC Motors dealerships are located in Novosibirsk and Barnaul. The Group boasts more than 1000 employees.

The company offers a full range of KARCHER cleaning and washing equipment for professional and home use. It is the largest KARCHER service center in the region, with a reliable reserve of consumables and spare parts. Its main activities also include the organization and supply of turnkey car wash systems (designing car wash systems, supplying and mounting of “sandwich” modules; supplying car wash equipment direct from Germany; connecting equipment; training personnel).

Global energy company

The Inter RAO Group (http://interrao.com/en/) is a diversified energy holding active in Russia and abroad across a number of segments in the electric energy business. The group owns and manages power plants capable of generating 35 GW.

Petrol Plus Region, a Russian department of the international corporation FleetCor, a global leader in fuel card processing.

Y-club provides services to its clients through its operator desks located in Moscow and London. Clients can approach the company with a wide variety of requests – from calling a luxury taxi or reserving a table at a restaurant to legal assistance, arranging a corporate event or exotic travel.

The Softline group of companies (www.softline.ru) has been involved in information technologies since 1993 and holds a leading position in the licensing of software, training and consulting. The company is an authorized partner of over 1,000 software developers. Today, Softline employs more than 1,000 people and has offices in 19 cities and towns of Russia, eight CIS countries and Mongolia. Softline is one of the ten fastest-growing companies in the Russian IT market.

BRISCO (http://brisco.ru/) is a major tour operator and part of TH&C, a tourism holding company, and has been offering clients unique vacations for the past ten years.

Marko-plus is a service company specializing in information technologies. The company is a member of ST Group Holding (Republic of Belarus) whose prioritized activity is the provision of a set of IT services for the B2B segment, primarily for banks and industrial enterprises. Besides OOO Marko-plus, the Holding also includes Marko companies, System Technologies, Rond and Belsoft-Borlas Group.