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Noda Contact Center 
Forum 2014

New Customer Service Challenges for In-house and Outsourcing Contact Centers in the Philippines
  • Date: March 28, 2014 (Friday)
  • Venue: InterContinental Manila Hotel, Ayala Center, 1 Ayala Ave, Makati, Bahia Conference Room
  • Time: 12:00 - 5:00 PM
  • Registration Closed.

Join Live Discussion:

Speakers:

Program:

Section 1 — Live Panel Discussion:
New Customer Service Challenges for In-house and Outsourcing Contact Centers in the Philippines
  • Is knowledge process outsourcing a fad or the new reality?
  • How can agent qualifications be boosted even while the demand for foreign clients is climbing?
  • How can call center operational expenses be streamlined?
Section 2 — From Theory to Practice:
How Do We React to New Challenges?
  • The pay-per-use model: how can call center operational expenses be minimized?
  • How can call center reliability and redundancy be improved?
  • How can IT infrastructure-related expenses be streamlined?

Join Noda Forum 2014 - Get Your Reward!

Register now and win the world’s first Yota Phone, with its electronic paper display

Ask your question during Plenary discussion and win the Official Winter Olympic Games Merchandise from Sochi 2014.

Informational Partners

Other events:

Registration Closed