The multi-channel principle implemented in Noda Contact Center makes it particularly attractive to online stores. The platform provides receiving and processing of calls through the most well-known channels: telephone, e-mail, fax, SMS, websites, and Skype.
All information required for an agent to work in an online store call center (statistics of phone calls, requests from the site, data from the order management system) is displayed in one work window.
When ordering, the order card is associated with the client’s phone number, making identification of the client during an inbound call and dialing the number from the order card easier.
Using our solutions, the 003.ru online supermarket processes more than 1,500 calls daily, while the Softkey.ru online store processes more than 70,000 orders annually. Smart routing and call switching negates the risk of losing calls during promotional events with peak traffic.