Highlights

Along with its outstanding reliability (99,999) and every module a client could ever need (inbound ACD, Outbound, IVR, Quality Management, Reporting, Agent Scripting, Call Recording, Soft Phone, and Multichannel), Noda Contact Center offers several principal highlights.

Pay only for what you use!

We offer an on-premise solution with a pay-per-use format. The cost of the software is determined monthly on the basis of the number of user sessions that were documented at peak system usage. If the system is not used during a payment period, the client is not billed. Details…

Consolidate your statistics from all subsystems!

A single report offers exhaustive information about every conversation: the time and length of the conversation, the reason for the contact or why the client turned down the offer, and other parameters filled in by the operator at every step of the conversation, as well as the ability to listen to a recording of the conversation. Details…

Operate Omni-channel!

Support for all channels of interaction with clients as well as organization of a single service process. Thanks to this, an operator can process different contact types simultaneously (voice, Skype, email, web chat, and SMS). Details…

Use powerful agent scripting module!

Your agents will not forget what to say, when to say it, or when to send out the standard offer. Thanks to this integration the operator sees all the client’s information in one window: his or her balance, most recent payments, open tickets, etc. When necessary, a project manager can drag and drop a new conversation script in 20 minutes. Details…