Seven factors of reliability

  1. The modern architecture of Noda Contact Center allows its users to linearly increase performance when adding new equipment and balance the load between components, including with regard to their status (scaling – balancing – backup).
  2. When deploying and updating call center server software a mechanism of version control for RPM packages is used that ensures that the compatibility requirements for application software components and operating system modules installed on the server are met.
  3. Operational monitoring of the call center’s essential services is provided by a nauSM services management mechanism that starts and restarts services as well as correctly stopping their work to ensure data integrity.
  4. With the help of the call center’s key parameter monitoring systems, Noda Alerting continuously monitors and logs, sending early notifications to responsible persons in the event of an emergency. Notification is carried out in four different ways, including via a phone call.
  5. In order to compensate for temporary losses in the operability of non-scalable components a hot backup system is used.
  6. The reliability of working with CDR databases is provided by a Smart Database Logger mechanism that excludes the reverse effect of DBMS on the operability of the basic services of the call center and the loss of important information in case of temporary inoperability of the DBMS server.
  7. When processing and cataloging conversation records a special mechanism is used that allows users to eliminate any negative effect of working with recording tools on the operability of the call center’s real time systems and to prevent the loss of records in case the record-keeping server is temporarily inoperable.

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