Noda Interaction Platforms

Features

Interactive voice response (IVR)

Support for IVR menus of all complexity levels

Support for DTMF Built-in, drag-and-drop visual IVR script builder Quality IVR Set of built-in reports for analyzing IVR usage
ACD

Single queue combining all channels for interaction with clients that adds the ability to assign priorities to each channel Operator participation in multiple projects Skill-based routing and distribution Support for all call distribution policies
Outbound

Progressive, predictive, automatic, and preview AMD integration Loading and processing call lists Skill-based routing and distribution Call and queue prioritization
Agent scripting

Conversation scripts that contain all necessary information open when operators receive calls.
A programming-free drag-and-drop graphic designer is provided for quickly setting up conversation scripts.
Call recording

Full or selective recording of all conversations Support for PCI DSS standard requirements Archiving and organization of access in accordance with user rights
Quality management

Standards set for processing contacts using different criteria: Call rating Selected call recordings set aside for review Custom criteria sets for call evaluation
Reports

Combined statistics from conversation scripts and telephony Integrated statistics for all contact channels More than 40 built-in reports out of the box Access to reports via a web interface
Soft phone

Multi-channel IP phone:

All functions for managing calls and transfers Conference creation Operator status management Integration with other systems Support (Windows, MacOS, Linux)
Omni-channel

Centralized processing for contacts coming in by phone, email, SMS, web chat, messengers, mobile apps, social networks, and other digital channels Access to a full record that covers all channels for each client Operators blended between channels (operators can get messages from any channel)
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Integration

Wide range of program interfaces (web services, SQL-REQUESTS, XML-RPC) at every stage of inquiry handling

Use of scripts in IVR that interact with other systems Incorporation of a web interface softphone from an external system Online queries sent to other systems in order to use their results in agent scripts Call data automatically imported with results exported
IP PBX

Program-based IP PBX and Softswitch developed by the company that supports over 2500 simultaneous calls on one site.

Support for scaling by a simple increase in the number of servers Built-in module for load balancing High reliability provided by using hot backup
WFM

Four forecasting methods: whole week, planned week, trend construction, and confidence intervals (VaR) Shift plan based on operator skills, individual work rules, performance standards, and legislative standards, while also offering a multi-skills mode Reliable control over how planned schedules are executed
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Campaigns

A programming-free subsystem built to support preparations for release and the provision of timely support for all types of campaigns is included.

Fully functional, cross-browser interface Entire interface for setting and campaign management in one window

Consolidate your statistics from
all subsystems!

A single report offers exhaustive information about every conversation: the time and length of the conversation, the reason for the contact or why the client turned down the offer, and other parameters filled in by the operator at every step of the conversation, as well as the ability to listen to a recording of the conversation.

Use powerful agent
scripting module!

Your agents will not forget what to say, when to say it, or when to send out the standard offer. Thanks to this integration the operator sees all the client’s information in one window: his or her balance, most recent payments, open tickets, etc. When necessary, a project manager can drag and drop a new conversation script in 20 minutes.

Pay only for what you use!

We offer an on-premise solution with a pay-per-use format. The cost of the software is determined monthly on the basis of the number of user sessions that were documented at peak system usage. If the system is not used during a payment period, the client is not billed.

Operate Omni-channel!

Support for all channels of interaction with clients as well as organization of a single service process. Thanks to this, an operator can process different contact types simultaneously (voice, Skype, email, web chat, and SMS).

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Contacts

Manila, Philippines: Office 304, McKinley
Park Residences, 3rd Avenue Corner 31st
Street, Bonifacio Global City, Taguig
Phone: +63 2808 64 99
Email: dcuevas@nodacontact.com

Russia and CIS
Moscow, Russian Federation: Office 5, Warshavskoe road., 47/4, Moscow, Russian Federation.
Phone: +7 495 783 02 87
Send request

The United States
1000 5th Street Miami Beach, FL 33139
Phone: +1 305 777 8944
Email: afedorov@nodacontact.com

Australia
VoIPLine Telecom Pty. Ltd.
Suite 607, 566 St. Kilda rd. Melbourne VIC 3004
Phone: +1300 864 754
Email: info@voipline.net.au

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Features

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Contacts

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