Noda Contact Center

Gartner Contact Center Infrastructure
Honorable mentions
  • More than 350 contact centers exploit our product
  • Outstanding reliability (99,99%)
  • Contact centers manned by up to 5 000 operators
  • Three wins at the Crystal Headset® CCG Call Center Awards (2012, 2015, 2016) as the “Best Product for Contact Centers”

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Concurrent inbound agent seats
Concurrent Email Agents

Concurrent Web-chat Agents
Concurrent outbound agent seats
Concurrent (blended) agent seats
Concurrent superviser seats
The number of concurrent calls during peak times
The number of concurrent IVR connections
Features
min  $  –  max  $

Features

Consolidate your statistics from 
all subsystems!
A single report offers exhaustive information about every conversation: the time and length of the conversation, the reason for the contact or why the client turned down the offer, and other parameters filled in by the operator at every step of the conversation, as well as the ability to listen to a recording of the conversation.
Use powerful agent 
scripting module!
Your agents will not forget what to say, when to say it, or when to send out the standard offer. Thanks to this integration the operator sees all the client’s information in one window: his or her balance, most recent payments, open tickets, etc. When necessary, a project manager can drag and drop a new conversation script in 20 minutes.
Pay only for what you use!
We offer an on-premise solution with a pay-per-use format. The cost of the software is determined monthly on the basis of the number of user sessions that were documented at peak system usage. If the system is not used during a payment period, the client is not billed.
Operate Omni-channel!
Support for all channels of interaction with clients as well as organization of a single service process. Thanks to this, an operator can process different contact types simultaneously (voice, Skype, email, web chat, and SMS).
The cost of the software is determined monthly on the basis of the number of user sessions that were documented at peak system usage. If the system is not used during a payment period , the client is not billed.

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Contacts

Manila, Philippines: Office 304, McKinley
Park Residences, 3rd Avenue Corner 31st
Street, Bonifacio Global City, Taguig
Phone: +63 2808 64 99
Email: dcuevas@nodacontact.com

Russia and CIS
Moscow, Russian Federation: Office 5, Warshavskoe road., 47/4, Moscow, Russian Federation.
Phone: +7 495 783 02 87
Send request

Germany
Berlin, Germany, Schiffbauerdamm 19
Phone: +49 30 513 02118
Email: contactsbc@softbcom.com

The United States
1000 5th Street Miami Beach, FL 33139
Phone: +1 305 777 8944
Email: afedorov@nodacontact.com

Australia
VoIPLine Telecom Pty. Ltd.
Suite 607, 566 St. Kilda rd. Melbourne VIC 3004
Phone: +1300 864 754
Email: info@voipline.net.au

Noda Interaction Platforms © 2013 – 2016
+63 2808 64 99