About Noda

Noda develops software solutions for BPO and captive call centers.

Noda Contact Center, the company’s specialized product designed for mid-level and large call centers, has been on the market since 2001.

Noda Contact Center is listed in Gartner’s Magic Quadrant for Contact Center Infrastructure, Worldwide.

2001

company founded

350+

contact centers
leveraging our product

99.99%

outstanding
reliability

5,000

agents serving your customers simultaneously 24x7x365

Product features

Noda Contact Center has all the features you need

Outbound

Call and queue prioritization, support for all modes: progressive, predictive, and preview.

Agent scripting

A drag-and-drop graphic designer that makes setting up conversation scripts easy.

Call recording

Full or selective recording of all conversations, compatible with PCI DSS.

Omni-channel

A single queue for all channels: Facebook, Viber, email, SMS, voice, chat, Telegram, and more.

Quality management

Programmable standards used to process contacts along different criteria, complete with call ratings.

IP PBX & ACD

Our own program-based IP PBX and softswitch, skill-based routing and distribution, load balancing and hot backup.

WFM

Support for four forecasting methods: whole week, planned week, trend construction, and confidence intervals (VaR), with a special mobile app also available.

Reporting

Combined statistics from conversation scripts and telephony, 50+ built-in reports available out of the box, online statistics.

Reports

Jump aboard media’s most prominent business trend to empower your internal advertising teams.

  • Combined statistics from conversation scripts and telephony
  • Integrated statistics for all contact channels
  • More than 40 built-in reports available out of the box
  • Access to reports provided via a web interface
Free Trial

Workforce management

A workforce management process that is always online, including everything from predicting workloads to publishing reports.

  • Four forecasting methods: whole week, planned week, trend construction, and confidence intervals (VaR)
  • Shift plan based on operator skills, individual work rules, performance standards, and legislative standards
  • Reliable control over how schedules are followed
Free Trial

Softphone

A multi-channel IP phone.

  • All the functions you need to manage calls and transfers
  • Conference creation
  • Operator status management
  • Integration with other systems
  • Support for Windows, MacOS, and Linux
Free Trial

We appreciate the solution’s fast roll-out time, the dynamic growth opportunities it unlocks, and its market-leading position.

Laziz Akhmatov

Managing Director, TOP-Contact

Noda Contact Center takes care of the technical problems, leaving us fully focused on running our business.

Mikhail Kalinkin

Managing Director, Gran

Implementing Noda Contact Center dropped our operational expenses by 70%. We no longer have to bring in IT outsourcers to prep and release projects.

Oleg Ivanchikhin

Managing Director, Tekhnologii Kontakta

There were no tech-related growing pains when we scaled up from 24 to 600 operators. The platform is just about on par with open-source solutions as far as flexibility goes, and quickly integrates with any other system you could need.

Grigory Darchiev

Technical Director, New Contact

We leveraged Noda Contact Center to streamline the expenses entailed in handling user calls. About 20% of incoming contacts are now processed automatically using the IVR service.

Dmitry Anchyunov

Managing Director, InterZet
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Try Noda for free!

Once you’ve filled out this form, we’ll contact you directly to offer test access to the solution. If you’d prefer a more immediate response, feel free to call us at +49 30 513 7890 (Europe).