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Noda USA

Noda Contact Center

“Best Product of 2015 for Сall Сenters in Eastern Europe and Asia" award at CCWF 2015
  • More than 300 contact centers exploit our product
  • Outstanding reliability (99,999%)
  • Contact centers manned by up to 5 000 operators
  • Mentioned in the report «Gartner Contact Center Infrastructure 2015

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Concurrent inbound agent seats
Concurrent Email Agents

Concurrent Web-chat Agents
Concurrent outbound agent seats
Concurrent (blended) agent seats
Concurrent superviser seats
The number of concurrent calls during peak times
The number of concurrent IVR connections
Features
min  $  –  max  $

Features

  • Interactive voice response (IVR)
    Support for IVR menus of all complexity levels
    Support for DTMF Built-in, drag-and-drop visual IVR script builder Quality IVR Set of built-in reports for analyzing IVR usage
  • ACD
    Single queue combining all channels for interaction with clients that adds the ability to assign priorities to each channel Operator participation in multiple projects Skill-based routing and distribution Support for all call distribution policies
  • Outbound
    Progressive, predictive, automatic, and preview AMD integration Loading and processing call lists Skill-based routing and distribution Call and queue prioritization
  • Agent scripting
    Conversation scripts that contain all necessary information open when operators receive calls.
    A programming-free drag-and-drop graphic designer is provided for quickly setting up conversation scripts.
  • Call recording
    Full or selective recording of all conversations Support for PCI DSS standard requirements Archiving and organization of access in accordance with user rights
  • Quality management
    Standards set for processing contacts using different criteria: Call rating Selected call recordings set aside for review Custom criteria sets for call evaluation
  • Reports
    Combined statistics from conversation scripts and telephony Integrated statistics for all contact channels More than 40 built-in reports out of the box Access to reports via a web interface
  • Soft phone
    Multi-channel IP phone:
    All functions for managing calls and transfers Conference creation Operator status management Integration with other systems Support (Windows, MacOS, Linux)
  • Multi-channel
    Different channels: voice, e-mail, chat, SMS, Skype, fax, web call Single queue for handling all contact types Single history for all interactions with clients across all channels Operator participation in multiple projects
  • Integration
    Wide range of program interfaces (web services, SQL-REQUESTS, XML-RPC) at every stage of inquiry handling
    Use of scripts in IVR that interact with other systems Incorporation of a web interface softphone from an external system Online queries sent to other systems in order to use their results in agent scripts Call data automatically imported with results exported
  • IP PBX
    Program-based IP PBX and Softswitch developed by the company that supports over 2500 simultaneous calls on one site.
    Support for scaling by a simple increase in the number of servers Built-in module for load balancing High reliability provided by using hot backup
  • Campaigns
    A programming-free subsystem built to support preparations for release and the provision of timely support for all types of campaigns is included.
    Fully functional, cross-browser interface Entire interface for setting and campaign management in one window
Consolidate your statistics from 
all subsystems!
A single report offers exhaustive information about every conversation: the time and length of the conversation, the reason for the contact or why the client turned down the offer, and other parameters filled in by the operator at every step of the conversation, as well as the ability to listen to a recording of the conversation.
Use powerful agent 
scripting module!
Your agents will not forget what to say, when to say it, or when to send out the standard offer. Thanks to this integration the operator sees all the client’s information in one window: his or her balance, most recent payments, open tickets, etc. When necessary, a project manager can drag and drop a new conversation script in 20 minutes.
Pay only for what you use!
We offer an on-premise solution with a pay-per-use format. The cost of the software is determined monthly on the basis of the number of user sessions that were documented at peak system usage. If the system is not used during a payment period, the client is not billed.
Operate Omni-channel!
Support for all channels of interaction with clients as well as organization of a single service process. Thanks to this, an operator can process different contact types simultaneously (voice, Skype, email, web chat, and SMS).
Pay only for what you use
The cost of the software is determined monthly on the basis of the number of user sessions that were documented at peak system usage. If the system is not used during a payment period , the client is not billed.

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Contacts

1000 5th Street Miami Beach, FL 33139

Phone: +1 305 777 8944
Email: afedorov@nodacontact.com

Alexander Fedorov
Sales Director, USA

Noda Interaction Platforms © 2001 – 2015
+1 305 777 8944
Costs of
Noda's Licenses
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Get a 60% discount on the licenses
Migration to the Noda Contact Center platform comes with a 60% discount on the licenses
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Partner
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